24-Hour Control Centre

Silent Nite Alarms offers a 24-Hour Control Centre that plays a pivotal role within our Company and forms the Centre of our Security Operations. Here we receive, assess and process Alarm Signals and coordinate our Rapid Response and Technical Services. Based on the information received, our alarm monitoring software and trained control room operators will communicate the relevant instructions directly to our armed reaction unit.  Our control room not only actively monitors and manages all alarm radio signals it receives on a 24-hour basis, but it also provides the necessary assistance in the event of an alarm trigger or in the event of an emergency by dispatching the required assistance directly to your premises for assistance such as our Rapid Response Units, EMS Services, SAPS, Fire Brigade Services and/or Ambulance Services directly to your premises.

One of the biggest advantages we have over our competitors is that our 24-Hour Control Centre is located in Bethlehem and operated by local people who know and understand this area well. If you signup or are thinking of signing up with a national or international security firm, then you are almost surely going to be dealing with their control room operators in a city nearest to you. In most cases, they only operate an administration office in smaller areas they operate in. This has many disadvantages, especially in a situation you require assistance as soon as possible as their operators do not know the area that you are living in and trying to provide them with directions to your premises will only frustrate you.

As part of our operations within our 24-hour control room, we monitor selected client premises via our Live Remote CCTV Surveillance System. Our CCTV operators monitor your assets, customers, and staff whilst you sleep, work or play 24 hours a day, 365 days a year. As a result, our CCTV operators can at a moments notice, even before an event has occurred, dispatch our armed reaction vehicles to your premises if and when required to do so. If the situation becomes more serious our CCTV operators will dispatch emergency services / SAPS for further assistance.